Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") govern your access to the Amelie Marketing Agency website at amelie.cc and any services you purchase from Amelie Marketing Inc. ("Amelie", "we", "our", "us"). By using the site or engaging us, you agree to these Terms. If you do not agree, please do not use the site or our services.

Individual engagements may also be governed by a separate Statement of Work or Master Services Agreement. Where a signed agreement conflicts with these Terms, the signed agreement controls for that engagement.

2. Our services

Amelie provides marketing strategy, content, search, social, paid media, and web design and development services. Specific deliverables, timelines, and pricing for any engagement are described in the applicable plan or Statement of Work.

Services described on this site (Starter, Standard, Premium, Starter Web, Business Web, Enterprise Web) are illustrative; actual scope is confirmed in writing before work begins.

3. Fees, billing & refunds

• Recurring plans are billed monthly in advance via Stripe. Annual billing, when selected, is invoiced once per year at a 15% discount on fixed-price plans.
• Custom engagements (including the Premium plan) are quoted in writing and may require a deposit before work commences.
• Ad spend on third-party platforms (Google, Meta, TikTok, LinkedIn, etc.) is not included in our fees unless explicitly stated and is billed to you or paid through your accounts.
• Late payment. Invoices unpaid after 14 days may pause active work. We will give written notice before pausing.
• Refunds. Monthly plans can be cancelled before the next billing cycle and will not auto-renew. We do not refund fees for time already worked or work already delivered, but we will make reasonable efforts to resolve any disputes.

4. Intellectual property

You retain ownership of all materials you provide to us ("Client Materials"). On full payment of fees for a deliverable, we assign to you the rights necessary for you to use that deliverable for its intended purpose.

We retain ownership of: (a) any pre-existing know-how, frameworks, templates, code, and tools used to deliver the work; and (b) the right to feature finished work in our portfolio, case studies, and pitch decks, unless you ask us in writing not to.

This website's design, code, and copy are © Amelie Marketing Inc., 2026. You may not copy or republish it without permission.

5. Your responsibilities

To do our best work, we ask that you:

• Provide accurate, complete, and timely information, assets, and approvals.
• Designate a single point of contact authorised to approve work.
• Give us appropriate access to platforms, accounts, and analytics needed for the engagement.
• Comply with all applicable laws and platform policies (e.g., FTC disclosure rules, GDPR, HIPAA where relevant, advertising standards).

6. Confidentiality

Each party agrees to keep the other's non-public information confidential and to use it only to perform the engagement. This obligation survives termination. It does not apply to information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law.

7. Third-party platforms & ad spend

We use third-party platforms (including Google, Meta, TikTok, LinkedIn, Stripe, analytics tools, and CMS providers) to deliver services. Those platforms have their own terms, policies, and outages. We are not responsible for changes to platform features, algorithm shifts, account suspensions, or losses caused by third-party platforms — but we will work in good faith to mitigate impact.

8. Warranties & disclaimers

We perform services with professional skill and care. Marketing involves variables outside any agency's control. We do not guarantee specific rankings, traffic, conversion rates, revenue, or other business outcomes. Except as expressly stated in a signed agreement, all services and this website are provided "as is" without warranties of any kind, express or implied.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or loss of data. Our total aggregate liability for any claim arising out of an engagement is limited to the fees you paid us for the three months immediately preceding the event giving rise to the claim.

10. Termination

You may cancel a monthly plan at any time effective at the end of the current billing cycle. Either party may terminate an engagement immediately for a material breach that is not cured within 14 days of written notice. On termination, you will pay for work performed and expenses incurred up to the effective date.

11. Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated by email or through a notice on the site. Continued use after changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws principles. Disputes will be brought in the state or federal courts located in San Francisco County, California, and both parties consent to that jurisdiction.

13. Contact

Questions about these Terms? Write to hello@amelie.cc with "Terms" in the subject line.

Note: These Terms are provided as a starting point and are not legal advice. Before relying on them, please have them reviewed by qualified counsel in your jurisdiction.